Frequently Asked Questions (FAQs)

We ship from both Switzerland and Ghana, depending on your location and the fastest delivery option available.

Yes, we ship worldwide. No matter where you are, Ghana’s boldest flavours are just a munch away.

Absolutely. You can choose free pick-up at Nebu in Zurich during their opening hours or in Ghana at Sahara Dansoman. Please collect your order within 2 days of placing it.

  • Switzerland: 2–4 working days
  • Ghana: 2–5 working days
  • Europe: 5–10 working days
  • UK: 7–12 working days
  • USA & Canada: 7–14 working days
  • Asia, Middle East, Australia: 10–20 working days

Delivery times may vary depending on customs and local postal services.

We use Stripe as our main payment provider.
Accepted methods include:

  • Credit & debit cards (Visa, Mastercard, Amex)
  • Apple Pay / Google Pay
  • Twint (Switzerland)
  • Mobile Money (Ghana)
  • PayPal (optional)
  • Bank transfer (upon request)

Yes. All our snacks are sustainably sourced from Ghanaian farmers and producers, crafted with care and packaged to preserve freshness and flavour.

Many of our snacks — such as plantain chips, dried fruits, and roasted peanuts — are naturally vegan and gluten-free.
Check each product page for specific details.

We use airtight, freshness-preserving packaging designed to protect your snacks during international shipping. Heat-sensitive items receive extra care during warmer months.

Yes! We offer curated bundles perfect for gifting, sampling, or sharing. They’re a great way to explore a variety of Ghanaian flavours.

Absolutely. We welcome wholesale enquiries from retailers, distributors, and hospitality partners.
Just contact us at info@kasacrunch.ch — we’d love to collaborate.

Please contact us within 48 hours with photos.
We’ll replace or refund the affected items right away.

We accept returns for unopened, unused products within 14 days.
For hygiene reasons, food items cannot be returned unless defective.

If you need help with your order, shipping, product recommendations or pick-up arrangements, feel free to reach out. We’re here to make sure your Kasa Crunch experience is smooth and joyful from start to finish.You can reach us anytime at info@kasacrunch.ch

Fast & Reliable Delivery

We ship from Ghana and Switzerland, ensuring your snacks arrive fresh, well-packed, and right on time, wherever you are.

Secure Online Payments
Checkout is smooth and protected, with trusted payment options, including cards, mobile money, and local methods.
Customer Support
Have a question or need help? Our team is always happy to assist with orders, delivery, or product recommendations.
Freshness You Can Trust
Every order is sealed for freshness and packed with care, so your snacks arrive just as flavourful as intended.