Version: February 2026
Applicable to customers in Ghana and all African countries
1. Introduction
Kasa Crunch Ghana (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your information when you shop with us online or interact with our services.
By using our website or placing an order, you agree to the practices described in this Privacy Policy.
2. Data Controller
All data processing for customers in Ghana and across Africa is carried out by:
Kasa Crunch Ghana (Sole Proprietorship)
Owner: G. Amoako
Allotey Bulley Road
Dansoman – Accra
Ghana
Email: info@kasacrunch.com
We comply with the Ghana Data Protection Act, 2012 (Act 843).
3. Personal Data We Collect
We collect the following categories of personal data:
3.1 Information you provide directly
- Name
- Delivery address
- Phone number
- Email address
- Payment details (MoMo, card information processed securely)
- Order notes or delivery instructions
3.2 Information collected automatically
- Device information (browser type, operating system)
- IP address
- Website usage data (pages visited, time spent, etc.)
3.3 Information from third-party partners
- Payment confirmation from Mobile Money providers
- Delivery status updates from courier partners
We do not collect or store sensitive personal data unless required by law.
4. How We Use Your Data
We process your personal data for the following purposes:
4.1 To fulfil your order
- Processing payments
- Preparing and packaging your order
- Coordinating delivery with courier partners
4.2 To communicate with you
- Order confirmations
- Delivery updates
- Customer support
- Responding to inquiries
4.3 To improve our services
- Website optimisation
- Product development
- Fraud prevention and security
4.4 To comply with legal obligations
- Tax and accounting requirements
- Regulatory reporting
- Anti-fraud checks
We do not sell or rent your personal data to third parties.
5. Legal Basis for Processing
Under the Ghana Data Protection Act, we process your data based on:
- Contractual necessity (to fulfil your order)
- Your consent (e.g., marketing communication)
- Legitimate interest (fraud prevention, service improvement)
- Legal obligations (tax and regulatory compliance)
6. Sharing Your Data
We share your data only when necessary and only with trusted partners:
6.1 Courier and delivery partners
To deliver your order safely and efficiently.
6.2 Payment service providers
To process Mobile Money, card payments, or bank transfers.
6.3 IT and hosting providers
To operate our website and store data securely.
6.4 Government authorities
Only when required by law (e.g., tax or regulatory requests).
All partners are required to protect your data and use it only for the agreed purpose.
7. Data Storage & Retention
- Your data is stored securely using industry-standard protections.
- We retain your data only as long as necessary for:
- Order fulfilment
- Legal and tax obligations
- Customer service
- After this period, your data is securely deleted or anonymised.
8. Your Rights Under Ghanaian Law
Under the Ghana Data Protection Act (Act 843), you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where legally permitted)
- Withdraw consent for marketing or optional processing
- Object to certain types of processing
- Request information about how your data is used
To exercise your rights, contact us at:
info@kasacrunch.com
We will respond within the timelines required by Ghanaian law.
9. Marketing Communications
We may send you updates about:
- New products
- Promotions
- Special offers
You will receive marketing messages only if you have given explicit consent.
You can unsubscribe at any time by clicking the link in the email or contacting us.
10. Cookies & Tracking Technologies
Our website uses cookies to:
- Improve user experience
- Analyse website performance
- Enable essential shop functions
You can manage cookie settings through your browser.
11. International Data Transfers
If your data is transferred outside Ghana (e.g., for hosting or processing), we ensure that:
- The receiving country has adequate data protection, or
- Appropriate safeguards are in place
We always protect your data according to Ghanaian law.
12. Data Security
We use technical and organisational measures to protect your data, including:
- Encrypted payment processing
- Secure servers
- Access controls
- Regular security reviews
However, no online system is 100% secure.
We encourage customers to protect their account information and devices.
13. Children’s Privacy
Our services are not intended for children under 18.
We do not knowingly collect data from minors.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The version published on our website at the time of your order applies.
15. Contact
For questions, concerns, or data-related requests, please contact:Kasa Crunch Ghana (Sole Proprietorship)
Email: Info@kasacrunch.com
Accra, Ghana