Version: February 2026
Applicable to customers in Switzerland and all countries outside Africa
1. Introduction
Kasa Crunch Switzerland (“we”, “us”, “our”) is committed to protecting your personal data and treating it with care.
This Privacy Policy explains how we collect, use, store, and protect your information when you shop with us or interact with our website.
By using our online shop or placing an order, you agree to the practices described in this Privacy Policy.
2. Data Controller
The responsible entity for data processing is:
Kasa Crunch Switzerland (Sole Proprietorship)
Owner: Effie [Surname]
[Street Address]
8003 Zurich, Switzerland
Email: hello@kasacrunch.ch
We comply with the Swiss Federal Act on Data Protection (FADP / revDSG).
3. Personal Data We Collect
We collect the following types of personal data:
3.1 Information you provide directly
- Name
- Billing and delivery address
- Email address
- Phone number
- Payment information (processed securely by payment providers)
- Order notes or delivery instructions
3.2 Information collected automatically
- IP address
- Device information (browser type, operating system)
- Website usage data (pages visited, time spent, etc.)
- Cookies and similar technologies
3.3 Information from third-party partners
- Payment confirmations (e.g., card providers, PayPal, TWINT)
- Delivery status updates from courier services
We do not collect sensitive personal data unless required by law.
4. How We Use Your Data
We process your personal data for the following purposes:
4.1 To fulfil your order
- Processing payments
- Preparing and packaging your order
- Coordinating delivery with courier partners
4.2 To communicate with you
- Order confirmations
- Delivery updates
- Customer support
- Responses to inquiries
4.3 To improve our services
- Website optimisation
- Product development
- Fraud prevention and security
4.4 To comply with legal obligations
- Swiss tax and accounting requirements
- Regulatory reporting
- Anti-fraud checks
We do not sell or rent your personal data to third parties.
5. Legal Basis for Processing
Under the Swiss FADP, we process your data based on:
- Contractual necessity (to fulfil your order)
- Your consent (e.g., for newsletters)
- Legitimate interests (fraud prevention, service improvement)
- Legal obligations (tax and regulatory compliance)
6. Sharing Your Data
We share your data only when necessary and only with trusted partners:
6.1 Courier and delivery partners
To deliver your order safely and efficiently.
6.2 Payment service providers
To process card payments, PayPal, TWINT, or other methods.
6.3 IT and hosting providers
To operate our website and store data securely.
6.4 Authorities
Only when required by Swiss law.
All partners must protect your data and use it only for the agreed purpose.
7. Data Storage & Retention
- Your data is stored securely using industry-standard protections.
- We retain your data only as long as necessary for:
- Order fulfilment
- Legal and tax obligations
- Customer service
- After this period, your data is securely deleted or anonymised.
8. Your Rights Under Swiss Law
Under the Swiss Federal Act on Data Protection, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where legally permitted)
- Object to certain types of processing
- Withdraw consent for marketing communications
- Request information about how your data is used
To exercise your rights, contact: info@kasacrunch.ch
We will respond within a reasonable timeframe.
9. Marketing Communications
We may send you updates about:
- New products
- Promotions
- Special offers
You will receive marketing messages only if you have given explicit consent.
You can unsubscribe at any time by clicking the link in the email or contacting us.
10. Cookies & Tracking Technologies
Our website uses cookies to:
- Improve user experience
- Analyse website performance
- Enable essential shop functions
You can manage cookie settings through your browser.
11. International Data Transfers
If your data is transferred outside Switzerland (e.g., for hosting or processing), we ensure that:
- The receiving country has adequate data protection, or
- Appropriate safeguards (e.g., contractual clauses) are in place
We always protect your data according to Swiss law.
12. Data Security
We use technical and organisational measures to protect your data, including:
- Encrypted payment processing
- Secure servers
- Access controls
- Regular security reviews
However, no online system is 100% secure.
We encourage customers to protect their account information and devices.
13. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect data from minors.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The version published on our website at the time of your order applies.
15. Contact
For questions, concerns, or data-related requests, please contact:
Kasa Crunch Switzerland (Sole Proprietorship)
Email: info@kasacrunch.ch
8055 Zurich, Switzerland